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Ottomatt

Privacy Policy

Last updated: March 2026

General

Ottomatt respects your privacy and is committed to protecting your personal information. This policy describes what data we collect, how we use it, and your rights regarding that data. This policy applies to our website, management platform, and all services we provide.

What Data We Collect

We collect information you provide directly: • Contact details: name, phone number, email address • Business details: business name, address, industry • Operational data: orders, delivery routes, your customer details • Usage data: actions in the system, login times We also collect technical information automatically: • IP address, browser type, device • Pages viewed and session duration • Cookies (see 'Cookies' section below)

How We Use Your Data

We use collected data solely for the following purposes: • Service delivery: managing the system, processing orders, route planning • Service improvement: analyzing usage patterns, identifying issues, optimization • Business intelligence: generating insights and analyses for your business • Communication: sending updates, alerts, and technical support • Security: detecting and preventing suspicious activity We do not sell, rent, or share personal data for third-party marketing purposes.

Data Storage & Security

Our customer data is stored on AWS servers in Europe with encryption in transit and at rest. Our security measures include: • Complete data isolation between customers (Row-Level Security) • Encrypted communication (TLS/HTTPS) • Automated daily backups • Role-based access control • Continuous security monitoring Data is retained as long as your account is active, and for 12 months after service termination.

Third Parties

We use third-party services to deliver our service: • Twilio — sending SMS messages to your customers • Google Maps — route planning and distance calculations • Anthropic (Claude) — AI for business analysis • AWS — hosting and server infrastructure All service providers are bound by data processing agreements and operate in compliance with accepted information security standards.

Cookies

Our website uses essential cookies for system functionality: • Authentication cookies — maintaining login state • Preference cookies — language and interface settings We also use analytics cookies to measure website usage. You can decline these cookies via the consent banner that appears on your first visit.

Your Rights

In accordance with applicable privacy laws, you have the following rights: • The right to access data collected about you • The right to request correction of inaccurate data • The right to request deletion of data • The right to object to data processing for direct marketing • The right to request data portability To exercise your rights, contact us by email or WhatsApp (see contact details below).

Children's Information

Ottomatt services are intended for businesses and users over age 18. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this policy from time to time. Material changes will be published on the website and in the platform. Continued use of the service after publication constitutes acceptance of the updated policy.

Contact Us

For questions about this privacy policy or to exercise your rights: WhatsApp: 052-232-3884 Email: hello@ottomatt.co.il Ottomatt Ltd. Israel

Privacy Policy | Ottomatt